starting therapy with good human work
We are excited to have you here!
We have created this page to help you get started on your wellness journey with Good Human Work and your therapist. Though this answers several commonly asked questions, know that we are here to help along the way so please reach out to support@goodhumanwork.com if you would like assistance.
Completing Necessary Intake Documents
After booking your initial session with your therapist, you will receive an email from our secure electronic form software, HushMail. To reduce the possibility of this email going to your spam folder, we recommend that you add “secure@beinggllc.com” to your email’s trusted contact list.
Accessing Your Intake Documents
Within two business days after scheduling, we will send documents for you to complete prior to your initial session.
The subject line of the email is likely to read, “Intake Documents to Complete on Behalf of [Therapist Name]”.
Open the email and click the link to view the secure documents sent to you. HushMail will require you to create a passphrase.
Make sure you write this down somewhere safe - you will need the passphrase if you want to return to your forms before you submit them.
Please feel free to send any questions to our support team at support@goodhumanwork.com
Required Documents
Seeing your therapist is contingent on completing the required documents: Intake Questionnaire and Informed Consent to Psychotherapy Services. These documents will not take long to complete, however, they contain important information about your rights as a client and our rights as healthcare professionals.
Each participant in therapy will need to complete these documents, so it is imperative that we have valid email addresses for each client attending the session.
Intake Questionnaire - The Intake Questionnaire will ask you to complete and confirm various contact and demographic information. It will also ask that you complete an emergency contact information section. This information is very important, particularly for telehealth services. Once you have completed the document, please ensure that you sign and submit the Intake Questionnaire.
Informed Consent to Psychotherapy Services - The Informed Consent to Psychotherapy Services is your comprehensive guide to your rights as a client as well as your therapist’s rights and responsibilities as a mental health professional. Please take time to read over the document and do not hesitate to reach out with any questions you may have. Once you have read the Consent, please sign and submit the Informed Consent to Psychotherapy Services.
Additional Documents
Authorization to Release of Information - There may be a few reasons you are asked, or ask us, to complete a release of information. Most commonly, when more than one person is attending sessions together (e.g., families, partners, roommates) we will ask each client to complete a release of information authorizing the therapist to discuss information freely with each participant such as scheduling, billing, or general information. For example, if only one partner can attend a session one week, the release of information allows your therapist to speak freely in front of the other participant about what was discussed in the session they missed. This keeps your therapist from being a “secret keeper”. We believe that for therapy to be as successful as possible, channels of communication between participants and their therapist should be cleanly defined and established - the releases help us do so legally and ethically.
Rescheduling & Cancelling Your Appointment
We get it, life happens! That is why we have a reminder sent to your email 48 hours before your appointment. In that email, you will see a link that allows you to reschedule your appointment for a later date if you need.
In the Informed Consent to Psychotherapy Services you will note our late cancellation and no-show policy. Appointments cancelled within 24 hours of your appointment time, or no-showed, will be charged the full session fee. If during the 48 hour window you would like to cancel your appointment, you can do so by emailing support@goodhumanwork.com. Please reference the Informed Consent to Psychotherapy Services for more information regarding rescheduling and cancelling policies.
Joining Your Online Therapy Session
If you are scheduled to meet with your therapist in their virtual office, i.e., telemental health, then you will want to make sure your device is set to connect with the platform before your session. Good Human Work utilizes the HIPAA compatible platform, Google Meets, to host their online therapy session.
If connecting with a desktop or laptop computer (preferred):
When you receive your confirmation and reminder emails, a link is embedded within that lets you “Join the Meeting”.
Click the link and it will open a separate browser tab for Google Meets. If this is your first time using this platform, your device will ask if you grant access to your video and microphone. You want to select, “Allow”, for both. This is the only way Google Meets will have authorization to share your audio and video with the therapist.
Once you allow Google Meets permission, you should see the live feed from your camera displayed in the preview window. You can now “Ask to Join” the meeting.
If you join the meeting before your therapist, Google Meets will move you into a “waiting room.” As soon as your therapist joins the meeting, they will pull you into the virtual session.
If connecting with a phone or tablet:
It is always easier to connect through a computer, however, connecting through your phone and tablet is possible.
Before attempting to connect to your virtual session, ensure that your device is running off the most recent update.
Go to your device's app store and download the “Google Meets” application. This app is free and should not cost you anything to download.
Open the app and sign in with your gmail account
Though you do not have to have a gmail account to utilize Google Meets, it may make it easier for you to connect. If you do not have a Google or Gmail account, you will need to locate the meeting code each week and type that into the prompt onscreen in the app.
Once your Google Meet account is set up with your google account, you can click the link in your confirmation/reminder email and it will automatically direct you to the Google Meet app where you can join the meeting.
If you created a google account/Gmail, you can give this email to your therapist and they can add it to your client record. This will ensure your gmail account is receiving the calendar invites for sessions and you can join directly from the app.
If for any reason it is not connecting, please email your therapist: “firstname.lastname@goodhumanwork.com” (e.g., Joe.Smith@goodhumanwork.com)
Superbill Documents for potential out-of-network reimbursements
Because we are an out-of-network (OON) practice, some clients request proof of service documents called Superbills. These monthly documents contain your personal information, including your mental health diagnosis, and the frequency and amount-per-session spent per month. If you request these documents, they will be delivered to you through our secure HushMail platform. You will use the passphrase created when you completed your intake documents (see above). Because this is an encrypted message for the protection of your privacy, you will want to access the link as soon as possible to download the superbill. When you filled out your paperwork, you were asked whether you would like to receive superbills or not. At any time you can opt in to receive superbills or stop receiving them by contacting us at support@goodhumanwork.com.